Legal
Privacy policy
This policy explains what information Eli House Counselling collects, how it is used, and how to contact us about it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What information we collect
When you book a session, we collect your name, email address, phone number (if you choose to provide it), your preferred session details, and any notes you include in the booking form. The notes field is optional — you're welcome to leave it blank.
There is no enquiry form on this website. If you'd like to ask a question before booking, you can call Jyden on 0416 435 402 or use the details on the contact page.
How your information is used
Your information is used to:
- arrange and confirm your sessions
- contact you about your booking
- provide counselling services
Payments
Session payments are processed securely by Stripe, our payment provider. Card details are entered directly into Stripe's checkout and are not stored by Eli House Counselling.
Confidentiality of sessions
Information shared in counselling sessions is kept confidential, except where disclosure is required by law or needed to protect you or others from serious harm.
Accessing your information
You can ask to access or correct the personal information we hold about you at any time. See the contact details below.
How to contact us
For any privacy question or request, contact Eli House Counselling on 0416 435 402, or in person at 50 Township Drive, Burleigh Heads QLD 4220.